@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap');

:root {
  --bg-primary:   #0f172a;
  --bg-secondary: #1e293b;
  --bg-card:      #162032;
  --border:       rgba(255,255,255,0.07);
  --border-hover: rgba(255,255,255,0.14);
  --text-primary: #f1f5f9;
  --text-secondary:#94a3b8;
  --text-muted:   #64748b;
  --blue:         #2563eb;
  --blue-light:   #3b82f6;
  --purple:       #7c3aed;
  --gradient:     linear-gradient(135deg,#2563eb,#7c3aed);
  --gradient-h:   linear-gradient(135deg,#1d4ed8,#6d28d9);
  --green:        #10b981;
  --yellow:       #f59e0b;
  --red:          #ef4444;
  --orange:       #f97316;
}

*{margin:0;padding:0;box-sizing:border-box}

body{
  font-family:'Inter',-apple-system,BlinkMacSystemFont,sans-serif;
  background:var(--bg-primary);
  color:var(--text-primary);
  min-height:100vh;
  line-height:1.6;
}

/* ─── HEADER ─── */
.header{
  background:rgba(15,23,42,.95);
  backdrop-filter:blur(12px);
  border-bottom:1px solid var(--border);
  position:sticky;top:0;z-index:100;
}
.header-inner{
  max-width:1200px;margin:0 auto;
  display:flex;align-items:center;justify-content:space-between;
  height:64px;padding:0 24px;
}
.logo{display:flex;align-items:center;gap:12px;text-decoration:none;cursor:pointer}
.logo img{width:36px;height:36px;border-radius:8px;object-fit:contain}
.logo-text{font-size:18px;font-weight:600;color:var(--text-primary)}
.logo-text span{background:var(--gradient);-webkit-background-clip:text;-webkit-text-fill-color:transparent}
.header-nav{display:flex;align-items:center;gap:12px}
.user-chip{
  display:flex;align-items:center;gap:10px;
  padding:6px 12px;background:var(--bg-secondary);
  border-radius:8px;border:1px solid var(--border);
}
.user-avatar{
  width:28px;height:28px;border-radius:50%;
  background:var(--gradient);
  display:flex;align-items:center;justify-content:center;
  font-size:11px;font-weight:700;color:#fff;flex-shrink:0;
}
.user-email{font-size:13px;color:var(--text-secondary);max-width:200px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* ─── BUTTONS ─── */
.btn{
  padding:8px 20px;border-radius:8px;
  font-family:inherit;font-size:14px;font-weight:500;
  cursor:pointer;border:none;transition:all .2s;
  text-decoration:none;display:inline-flex;align-items:center;gap:8px;
}
.btn-primary{background:var(--gradient);color:#fff}
.btn-primary:hover{background:var(--gradient-h);transform:translateY(-1px);box-shadow:0 4px 16px rgba(37,99,235,.35)}
.btn-secondary{background:var(--bg-secondary);color:var(--text-primary);border:1px solid var(--border)}
.btn-secondary:hover{border-color:var(--border-hover);background:var(--bg-card)}
.btn-outline{background:transparent;color:var(--text-secondary);border:1px solid var(--border)}
.btn-outline:hover{background:var(--bg-secondary);color:var(--text-primary)}
.btn-ghost{background:transparent;color:var(--text-muted);border:none;padding:6px 10px}
.btn-ghost:hover{color:var(--text-primary)}
.btn-sm{padding:6px 14px;font-size:13px}
.btn-danger{background:rgba(239,68,68,.12);color:#f87171;border:1px solid rgba(239,68,68,.2)}
.btn-danger:hover{background:rgba(239,68,68,.2)}
.btn:disabled{opacity:.45;pointer-events:none}
.btn-full{width:100%;justify-content:center}
.btn-lg{padding:12px 28px;font-size:15px}

/* ─── LAYOUT ─── */
.main{max-width:1200px;margin:0 auto;padding:32px 24px}

/* ─── LOGIN ─── */
#view-login{
  min-height:calc(100vh - 64px);
  display:flex;align-items:center;justify-content:center;padding:40px 24px;
}
.login-card{
  background:var(--bg-secondary);border:1px solid var(--border);
  border-radius:20px;padding:48px;max-width:460px;width:100%;text-align:center;
}
.login-logo{width:72px;height:72px;margin:0 auto 24px;border-radius:16px;object-fit:contain}
.login-title{font-size:26px;font-weight:700;margin-bottom:8px}
.login-sub{color:var(--text-secondary);margin-bottom:32px;font-size:15px}
.login-sep{display:flex;align-items:center;gap:12px;margin:24px 0;color:var(--text-muted);font-size:13px}
.login-sep::before,.login-sep::after{content:'';flex:1;height:1px;background:var(--border)}
.login-footer{margin-top:28px;color:var(--text-muted);font-size:12px;line-height:1.7}

/* ─── NOTIFICATION BANNER ─── */
.notif-banner{
  background:rgba(37,99,235,.08);border:1px solid rgba(37,99,235,.18);
  border-radius:12px;padding:14px 18px;margin-bottom:24px;
  display:flex;align-items:flex-start;gap:12px;
}
.notif-icon{font-size:18px;flex-shrink:0;margin-top:1px}
.notif-body h4{font-size:14px;font-weight:600;color:#60a5fa;margin-bottom:6px}
.notif-body ul{list-style:none;font-size:13px;color:var(--text-secondary)}
.notif-body li{padding:2px 0}
.notif-body li::before{content:'→ ';color:#60a5fa}
.notif-close{margin-left:auto;background:none;border:none;color:var(--text-muted);cursor:pointer;font-size:18px;line-height:1;flex-shrink:0}
.notif-close:hover{color:var(--text-primary)}

/* ─── PAGE HEADER ─── */
.page-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:24px;gap:16px}
.page-title{font-size:24px;font-weight:700}
.page-sub{color:var(--text-secondary);font-size:13px;margin-top:4px}

/* ─── FILTERS ─── */
.filters{display:flex;gap:8px;margin-bottom:24px;flex-wrap:wrap}
.filter-chip{
  padding:5px 16px;border-radius:20px;font-size:13px;font-weight:500;
  border:1px solid var(--border);background:var(--bg-secondary);
  color:var(--text-secondary);cursor:pointer;transition:all .2s;
}
.filter-chip:hover,.filter-chip.active{
  background:rgba(37,99,235,.15);border-color:rgba(37,99,235,.3);color:#60a5fa;
}

/* ─── TICKET LIST ─── */
.tickets-list{display:flex;flex-direction:column;gap:10px}
.ticket-card{
  background:var(--bg-secondary);border:1px solid var(--border);
  border-radius:12px;padding:18px 22px;cursor:pointer;
  transition:all .2s;display:grid;
  grid-template-columns:1fr auto;gap:12px;align-items:center;
}
.ticket-card:hover{border-color:rgba(37,99,235,.28);transform:translateY(-1px);box-shadow:0 4px 20px rgba(0,0,0,.25)}
.ticket-head{display:flex;align-items:center;gap:10px;margin-bottom:6px}
.ticket-key{font-size:11px;color:var(--text-muted);font-weight:500;background:var(--bg-card);padding:2px 8px;border-radius:4px;font-family:monospace}
.ticket-title{font-size:15px;font-weight:500}
.ticket-meta{display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.ticket-date{font-size:12px;color:var(--text-muted)}
.ticket-right{display:flex;flex-direction:column;align-items:flex-end;gap:8px}

/* ─── BADGES ─── */
.badge{
  padding:3px 10px;border-radius:20px;
  font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.4px;
  white-space:nowrap;
}
.s-new,.s-open,.s-waiting{background:rgba(59,130,246,.14);color:#60a5fa;border:1px solid rgba(59,130,246,.2)}
.s-inprogress,.s-in-progress{background:rgba(234,179,8,.14);color:#fbbf24;border:1px solid rgba(234,179,8,.2)}
.s-pending,.s-onhold{background:rgba(249,115,22,.14);color:#fb923c;border:1px solid rgba(249,115,22,.2)}
.s-resolved,.s-closed,.s-done,.s-completed{background:rgba(16,185,129,.14);color:#34d399;border:1px solid rgba(16,185,129,.2)}
.s-default{background:rgba(148,163,184,.1);color:#94a3b8;border:1px solid rgba(148,163,184,.15)}

.p-critical{background:rgba(239,68,68,.14);color:#f87171;border:1px solid rgba(239,68,68,.2)}
.p-high{background:rgba(249,115,22,.14);color:#fb923c;border:1px solid rgba(249,115,22,.2)}
.p-medium{background:rgba(234,179,8,.14);color:#fbbf24;border:1px solid rgba(234,179,8,.2)}
.p-low{background:rgba(16,185,129,.14);color:#34d399;border:1px solid rgba(16,185,129,.2)}

/* ─── EMPTY / LOADING / ERROR ─── */
.empty-state{text-align:center;padding:80px 24px;color:var(--text-muted)}
.empty-icon{font-size:48px;margin-bottom:16px}
.empty-state h3{font-size:18px;color:var(--text-secondary);margin-bottom:8px}
.empty-state p{font-size:14px}

.loading{display:flex;align-items:center;justify-content:center;flex-direction:column;gap:16px;padding:80px 24px;color:var(--text-muted)}
.spinner{width:36px;height:36px;border:3px solid var(--border);border-top-color:var(--blue);border-radius:50%;animation:spin .75s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}

.error-box{background:rgba(239,68,68,.08);border:1px solid rgba(239,68,68,.2);border-radius:12px;padding:16px 20px;margin-bottom:20px;color:#f87171;font-size:14px;display:flex;align-items:center;gap:10px}

/* ─── DETAIL VIEW ─── */
.breadcrumb{display:flex;align-items:center;gap:6px;margin-bottom:16px;font-size:13px;color:var(--text-muted)}
.breadcrumb a{color:var(--blue-light);text-decoration:none;cursor:pointer}
.breadcrumb a:hover{text-decoration:underline}
.breadcrumb-sep{color:var(--text-muted)}

.detail-title{font-size:22px;font-weight:700;margin-bottom:12px}
.detail-badges{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:24px}

.detail-layout{display:grid;grid-template-columns:1fr 300px;gap:24px;align-items:start}
.detail-main{display:flex;flex-direction:column;gap:20px}

.card{background:var(--bg-secondary);border:1px solid var(--border);border-radius:12px;padding:22px}
.card h3{font-size:15px;font-weight:600;margin-bottom:14px;padding-bottom:12px;border-bottom:1px solid var(--border)}

.description-text{font-size:14px;color:var(--text-secondary);line-height:1.75;white-space:pre-wrap;word-break:break-word}

/* sidebar */
.sidebar-card{background:var(--bg-secondary);border:1px solid var(--border);border-radius:12px;padding:18px}
.sidebar-card h4{font-size:11px;text-transform:uppercase;letter-spacing:.6px;color:var(--text-muted);margin-bottom:12px}
.sb-row{display:flex;justify-content:space-between;align-items:center;padding:7px 0;border-bottom:1px solid var(--border);font-size:13px}
.sb-row:last-child{border-bottom:none}
.sb-label{color:var(--text-muted)}
.sb-val{color:var(--text-primary);font-weight:500;text-align:right;max-width:160px;word-break:break-word}

/* comments */
.comment{display:flex;gap:12px;margin-bottom:18px}
.comment:last-child{margin-bottom:0}
.comment-av{
  width:32px;height:32px;border-radius:50%;
  background:var(--gradient);
  display:flex;align-items:center;justify-content:center;
  font-size:11px;font-weight:700;color:#fff;flex-shrink:0;
}
.comment-av.is-agent{background:linear-gradient(135deg,#7c3aed,#db2777)}
.comment-head{display:flex;align-items:center;gap:8px;margin-bottom:5px}
.comment-author{font-size:13px;font-weight:600}
.comment-date{font-size:11px;color:var(--text-muted)}
.comment-agent-tag{font-size:10px;background:rgba(124,58,237,.15);color:#a78bfa;padding:1px 6px;border-radius:4px;font-weight:600}
.comment-body-text{
  font-size:14px;color:var(--text-secondary);line-height:1.65;
  background:var(--bg-card);padding:10px 14px;border-radius:8px;
  border:1px solid var(--border);white-space:pre-wrap;word-break:break-word;
}

.add-comment{margin-top:20px;padding-top:18px;border-top:1px solid var(--border)}
.add-comment h4{font-size:14px;font-weight:600;margin-bottom:12px}

/* ─── FORMS ─── */
.form-group{margin-bottom:18px}
.form-label{display:block;font-size:13px;font-weight:500;color:var(--text-secondary);margin-bottom:7px}
.form-label .req{color:#ef4444;margin-left:2px}
.form-input,.form-textarea,.form-select{
  width:100%;background:var(--bg-card);border:1px solid var(--border);
  border-radius:8px;padding:10px 14px;color:var(--text-primary);
  font-family:inherit;font-size:14px;transition:border-color .2s,box-shadow .2s;
}
.form-input:focus,.form-textarea:focus,.form-select:focus{
  outline:none;border-color:var(--blue);box-shadow:0 0 0 3px rgba(37,99,235,.12);
}
.form-textarea{resize:vertical;min-height:120px;line-height:1.65}
.form-select option{background:var(--bg-secondary);color:var(--text-primary)}
.file-drop{
  border:2px dashed var(--border);border-radius:8px;
  padding:24px;text-align:center;cursor:pointer;transition:all .2s;position:relative;
}
.file-drop:hover{border-color:var(--blue);background:rgba(37,99,235,.04)}
.file-drop input[type=file]{position:absolute;inset:0;opacity:0;cursor:pointer}
.file-drop-text{color:var(--text-muted);font-size:13px}
.file-name{font-size:12px;color:#60a5fa;margin-top:8px}

/* ─── MODAL ─── */
.modal-overlay{
  position:fixed;inset:0;background:rgba(0,0,0,.72);
  backdrop-filter:blur(4px);display:flex;align-items:center;
  justify-content:center;z-index:200;padding:24px;
}
.modal{
  background:var(--bg-secondary);border:1px solid var(--border);
  border-radius:16px;width:100%;max-width:580px;
  max-height:90vh;overflow-y:auto;padding:32px;
}
.modal-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px}
.modal-title{font-size:20px;font-weight:700}
.modal-close{background:none;border:none;color:var(--text-muted);font-size:24px;cursor:pointer;line-height:1;padding:0 2px}
.modal-close:hover{color:var(--text-primary)}
.modal-footer{display:flex;gap:12px;justify-content:flex-end;margin-top:24px;padding-top:20px;border-top:1px solid var(--border)}

/* ─── SCROLLBAR ─── */
::-webkit-scrollbar{width:5px;height:5px}
::-webkit-scrollbar-track{background:transparent}
::-webkit-scrollbar-thumb{background:rgba(255,255,255,.1);border-radius:3px}
::-webkit-scrollbar-thumb:hover{background:rgba(255,255,255,.2)}

/* ─── RESPONSIVE ─── */
@media(max-width:768px){
  .detail-layout{grid-template-columns:1fr}
  .ticket-card{grid-template-columns:1fr}
  .ticket-right{flex-direction:row;align-items:center}
  .logo-text{display:none}
  .user-email{display:none}
  .main{padding:20px 16px}
  .header-inner{padding:0 16px}
}

/* ─── UTIL ─── */
.hidden{display:none!important}
.mt-12{margin-top:12px}
.mt-20{margin-top:20px}
.flex-gap{display:flex;gap:10px}

/* ─── OTP INPUT ─── */
.otp-input{text-align:center;font-size:28px;font-weight:700;letter-spacing:10px;padding:16px 12px}
.otp-input::placeholder{font-size:16px;letter-spacing:2px;font-weight:400;opacity:.4}